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Tag: customer

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Why Your Company Needs a “Journey Room”
  • customerjourney

Why Your Company Needs a “Journey Room”

  • John
  • December 17, 2016

A few years back, I was working at a mid-sized software company and part of […]

The 40 Critical Touchpoints to Map in the B2B Customer Journey
  • customerjourney

The 40 Critical Touchpoints to Map in the B2B Customer Journey

  • John
  • August 2, 2016

As many of you know, I’m a huge advocate of customer journey mapping.  Customer journey […]

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