product management A Pile of Rocks and a Plan John July 30, 2018 It is November 2013. There is a pile of rocks fourteen feet high strewn about […]
customerjourney Why Your Company Needs a “Journey Room” John December 17, 2016 A few years back, I was working at a mid-sized software company and part of […]
customerjourney Our Customers Deserve Better: Introducing a New Approach to Mapping the Customer Journey John April 7, 2016 This is a call to action. This is a rallying cry for customer-facing folks to […]
product management The CLEAR Method: Solving with Process vs. Solving with Product John August 19, 2015 Several years ago, my college friends and I decided to take our adoration of Big […]
